THE TOYOTA WAY

Base your management decision on a long-term philosophy, even at the expense of short-term financial goalsThe Toyota message is consistent: Do the right thing for the company, its employees, the customer and the society as a whole. This long-term philosophy is the guiding post of the company in its continuous quest to offer the best in quality and service to its customers, employees and stockholders.Long-term goal should supersede short-term decision making or goals.Develop, work, grow and align the company towards a common goal that is bigger than making money. Your philosophical mission is and should be the foundation of all your other principles.Toyota is aligned around satisfying the customer. It believes that a satisfied customer comes back and gives more business through referrals. It generates value for the customer, the society and the economy.One of the keys to success of Toyota is that it lives by the philosophy of self reliance and a “let’s do it ourselves” attitude.